Past Offshore Outsourcing Events

Shared Services Week 2011
1 - 3 March 2011

The Peabody, 9801 International Drive, Orlando, FL 32819

The 15th Annual North American Shared Services & Outsourcing Week represents the next big wave of innovation in the shared services and outsourcing space. You will meet and network with the very best thought leaders, practitioners, providers and advisors in the shared services and outsourcing space, connecting with over 1,000 senior level attendees from various sectors all over the region.

If you want to seek fresh initiatives and reach new thresholds of productivity or revenue growth, are looking for game changing, innovative content and ideas to leverage technologies, and desperate to leave behind old legacies and shape the future of the sourcing world, then this event is for you.

Global Legal Process Outsourcing Conference
2 - 3 March 2011

The Waldorf Hilton Hotel, London UK

The Global LPO Conference 2010 – Buyers and Vendors Meet in the LPO Industry aims to bring together key executives with extensive interests in the legal outsourcing industry. The attending buyer segment includes Law Firm Partners, General Counsels and other senior In-house Counsels from leading US, UK and Canada based companies; while the vendor community is represented by senior most executives from leading LPO vendors from countries like India, Bangladesh, Philippines, Sri Lanka, Israel, Kenya, Mauritius, and South Africa. Thus, it is our endeavor to bring the most significant executives from both the buyer and vendor communities together on a common platform to enable them to engage in meaningful and strategic dialogues to further their business interests.

Shared Services & Outsourcing: Central & Eastern Europe AGM 2011
8 - 10 March 2011

Sheraton Krakow Hotel, Krakow, Poland

Balancing continuous cost and process improvements with business value creation and fighting attrition

Tired of classroom style, power point driven conferences? Good, so are we. That is why we are launching a brand new format for the 2011 Shared Services and Central and Eastern Europe AGM.

Now in its fifth year the Shared Services & Outsourcing: Central & Eastern Europe AGM 2011 will take a new approach, cutting through the veneer of conventional wisdom and providing a sounding board for new approaches and candid exchanges (usually only uttered behind closed doors!).

At the 2011 AGM we’ll be discussing:

- Radically improving business outcomes through finance transformation: Slash your average DSO payment cycles and cost per transaction

- Climb the value chain by implementing a world-class holistic service model: Expand your process, function and SEO scope

- Re-assess your sourcing model – what works best at your current level of maturity?

International Outsourcing Forum 2011
9 - 11 March 2011

Mazagan Beach Resort, 2 4000 El Jadida (Casablanca), Morocco

There is no doubt that companies are now under huge pressure to show evidence of cost reduction, but this also needs to be achieved through a sustainable model. While there will be some 'knee-jerk' deals done as a reaction to the economic downturn, supplier value propositions are under the microscope as clients look ensure not only value for money, but also strategic success.

In addition, the amount of highly skilled labour currently unemployed around the world has made staffing a shared service centre or centre of excellence somewhat easier, in turn making the competitive landscape for IPAs (Investment Promotion Agencies) more fierce.

As an outsourcing supplier or IPA, does the market truly understand your value proposition? Are you speaking to the right people, at the right time, to get your value proposition across?

As a company looking to outsource, do you know whom to go ahead with, how and where?

Now in its 8th year, IOF 2011 will provide an ideal opportunity for senior executives charged with outsourcing responsibilities to meet with major outsourcing supplier organisations and IPAs from all over the world.

Delegates from various industries including BFSI, telecom and retail will be present at the forum.

The supplier's solutions will cover all facets of ITO, BPO, RPO and KPO.

Middle East & North Africa Shared Services & Outsourcing Summit
13 - 16 February 2011

Mövenpick Hotel Jumeirah Beach, P.O. Box 282825 Jumeirah Beach Residence, Dubai, United Arab Emirates

Setting up your Shared Service and Outsourcing function to optimise cost savings on all your managed services

The main driver of Shared Services and Outsourcing is to reduce costs and deliver greater efficiencies through a central department. There are advantages and disadvantages with both SS and Outsourcing, which means companies need to find suitable models that meet their organisational needs.

IQPC’s Middle East & North Africa Shared Services and Outsourcing Summit offers a platform for relevant parties involved in Shared Services and Outsourcing to meet, network and receive critical information on strategies that work and ones that don't!

Shared Services & BPO India
14 - 16 February 2011

Leela Palace Kempinski, Bangalore, India

PRE-CONFERENCE DAY:

C-Level Executive Roundtable examining the competitiveness of India in the context of global market and exploring best delivery models in the region to realize successful business objectives

MAIN-CONFERENCE:

In-depth presentations providing drilled-down pioneering strategies on business realignment, value creation, process excellence and next level of outsourcing. Be part of the innovators and benchmark with your peers. Hear about the latest trends in your own industry or use the cross-learning experience and find out what has worked best for others:

- Creating a solution oriented service delivery Unlocking untapped business value through optimized delivery model

- Boosting domain knowledge to stay ahead of the wave

- Deploying innovative strategies to battle the rising attrition rate

- Re-strategizing your outsourcing operations after economy recession

Engaging yourself in interactive panel discussions and gaining insights into:

- Enabling your journey onto successful Knowledge Process Outsourcing (KPO)

- Scaling up your SSC with long-term sustainability, economy of scale and value preposition

- Capturing monetization opportunity of your captive centers

- Who are shaping the India outsourcing industry and how are you playing the game well?

Finance Transformation Europe
15 - 17 February 2011

The Bloomsbury Hotel, 16-22 Great Russell Street, London WC1B 3NN. UK

Streamlining Finance Operations through Business Partnering, End-to-End Process and Optimised Delivery

Three Meetings In One Provide the All-Encompassing Package for Every Stage of Maturity

- An in-depth look into the process components of your back office delivery model (P2P, O2C, R2R) with a focus on top quartile outcomes. Designed for process owners striving for continuous improvement.

- Candid perspectives on the holistic view of transformation. Here, speakers present the hard and unscripted facts. A platform for real life captive and outsourced knowledge exchange

- For mature, Regional/Global leaders overseeing their organisations’ transformation efforts. We look at value-added BPO, the Captive 2.0, shifting from local to global delivery, and finally risk management.

The 2011 Outsourcing World Summit
21 - 23 February 2011

Renaissance Esmeralda, Indian Wells, California, USA

Every year, hundreds of outsourcing executives from across the industry and around the world who are seeking the very latest insights and ideas attend the Summit. Educational sessions deliver specific actionable solutions to current challenges faced by experienced professionals. Case studies feature actual experiences and the lessons learned, and discuss new ideas, approaches and opportunities. The Outsourcing World Summit has become the event that executives attend each and every year to stay informed of the latest developments affecting the outsourcing industry and their profession.

Over the last two turbulent years, the outsourcing industry has actually grown! Companies have found that outsourcing has shifted from a management option to a management necessity. With this, customer companies are looking at further expanding their future outsourcing programs across more divisions, advisors are sought out more than ever to help firms navigate and protect their interests in tough terrain, and provider firms are facing the challenges that come with presenting outsourcing solutions in today’s more complex environment.

This has created an environment where outsourcing professionals, whether they are customers, providers or advisors, are sought after for advice and counsel by their companies. The 2011 Outsourcing World Summit will delve deeply into issues critical to today’s professionals and companies including globalization; rural sourcing; Corporate Social Responsibility (CSR); cloud computing; managing risk through sourcing strategy – multi-service provider environment, best of breed and offshore; Knowledge Process Outsourcing (KPO); today’s outsourcing tools & how-tos; vendor management; outsourcing as a procurement discipline; transition and governance; exploring new geographies & transboundary outsourcing; and government outsourcing.

9th Annual International Smart Sourcing Conference
5 - 6 January 2011

IIT Delhi, India

In the 21st century, how a company sources can be a critical component of it's strategy and competitive advantage. According to Sourcing Trends, outsourcing is "not always smart-sourcing". If you're an executive in a company and want to utilize outsourcing to help your company stay competitive, you'll want to attend the 9th Annual International Smart-Sourcing conference.

Great Networking opportunities await clients, outsourcing providers, and researchers. Earn a Certificate in global outsourcing management and 16 CPE credits (or PDUs). Cost of the conference is 1/3rd of similar conferences. Student Discounts are also available.

Risk Management & Data Security in an Outsourced World
11 January 2011

Colorado Convention Center, 700 14th Street, Denver, Colorado 80020, USA

Security and compliance obligations require companies to closely monitor their partners and service providers for ongoing compliance. In fact, security is becoming a distinguishing factor in selecting a vendor for outsourcing operations. Cloud Computing makes security and compliance more complex and it is important for every enterprise to ensure that their service provider addresses security and compliance more effectively. Companies are also exploring Managed Security Service Providers to achieve cost efficiency and obtain insightful analysis in making their business decisions.

Our goal is to provide you with a one-day, low-cost, “no travel required” hiatus from those pressures so you can learn about the latest security and compliance trends in outsourcing; interact with industry thought leaders and leading security and auditing professionals from leading outsourcing organizations; and network with peers to share project successes and war stories.

A Practical Introduction to: Managing the Risks of Outsourcing in Financial Services
26 - 27 January 2011

Dexter House, No.2 Royal Mint Court, Tower Hill, London, EC3N 4QN, United Kingdom

Get to Grips with the Fundamentals of Operational and Regulatory Risk Management in Outsourcing Arrangements

Attending this thoroughly practical course will help you to:

• Meet FSA expectations of outsourcing arrangements
• Design and document an appropriate control framework
• Effectively negotiate, structure and manage outsourcing agreements through the relationship lifecycle
• Generate timely and meaningful MI for risk management and TCF
• Develop a robust continuity and exit plan Work through practical case studies which demonstrate industry best practice
• Work through practical case studies which demonstrate industry best practice
• Establish new contracts in a way that will allow robust risk management
• Ensure ongoing management of the outsourcing relationship
• Achieve dynamic relationship management

Strategic Outsourcing Conference
27 - 28 January 2011

Ritz Carlton Buckhead, Atlanta, GA, USA

The outsourcing industry has faced a considerable amount of turmoil within the past few years but has proven to be an effective business strategy in good times and in bad. Strategic organizations have been able to leverage outsourcing and evolve to not only reduce costs when it was most crucial but also develop new organizational capabilities, drive innovation and capitalize on the resources of their partners. During the 2011 Strategic Outsourcing conference leading practitioners will share the best practices that enabled them to drive strategic initiatives within their organization to maximize the full range of benefits of their outsourcing engagements well beyond the scope of their contracts and mitigate risks the new environment has created.

Benefits of attending

Gain the knowledge to move from simple cost savings transactions to strategic value added initiatives such as secured talent, improved technology, globalized innovation, etc.

- Explore the emerging vs. mature offshore destinations as well as the cultural nuances that need to be considered to ensure success

- Leverage the resources of your partners to get more value out of your engagement

- Look beyond cost savings to find greater efficiencies and extract value that outsourcing can bring to the business over time

- Identify the key competencies the team leaders and members need to possess in order to achieve the goals

Global Services Conference 2011
27 January 2011

Grand Hyatt New York, At Grand Central Terminal, 109 East 42nd Street, New York, NY 10017, United States

The reset economy brought in lot of changes to the sourcing world. Traditional drivers of outsourcing are no longer sufficient for companies that have been outsourcing IT and business processes over the last decade. Cost reduction and process efficiencies are operational benefits and they are now table stakes. As companies come out of the recessionary environment, they are asking for more from their outsourcing partners. Business outcomes like reduced transaction costs, process optimization, and other forms of business efficiencies are a given. The new shiny lever being pulled is that of 'business transformation' - the ability to achieve breakthrough business value by aligning IT, business processes, and global sourcing in unique ways.

Thus, business transformation through global sourcing is the overriding theme of Global Services Conference 2011.

There are other forces playing out in the industry that define the next generation of services delivery and enable business transformation. Cloud computing has implications not only for IT services but also for business processing; cloud-based delivery models present a discontinuous and disruptive shift that will redefine how IT and BPO services are delivered. The conference will present actionable propositions to leverage cloud-based models.

Similarly, the convergence of IT and business process outsourcing presents myriad opportunities for companies to seek better value. Other topics like emerging destinations, supply risk monitoring, governance and program management, and contract management amongst others would help the senior sourcing professional to gather perspectives that are current and recommended as best practices.