Past Offshore Outsourcing Events

China Outsourcing Forum 2006
3 November 2006

Doubletree Guest Suites Hotel 550 Winter Street, Waltham, Massachusetts, United States 02451

A business forum in North America dedicated to the growing Chinese information technology service and business process outsourcing industry. COF brings together North America-based clients and leading China-based outsourcing vendors to share best practices, network and develop partnerships.

GCC, USA, European Asian Dialogue Forum
11 - 12 November 2006

Al Murooj Rotana, Dubai, United Arab Emirates

The forum will promote stronger ties between business and government agencies in the Middle East, United States and Europe. The scope of the annual event will encompass discussion on business, economy, technology, leadership, innovation and how the Middle East organizations can partner with the United States and the Europe for their mutual growth and development.

A Legal Guide to IT Outsourcing to China
28 November 2006

St James Hotel, Crowne Plaza, London, UK

Billed by many as the ‘the next India’ in outsourcing, China is becoming an increasingly attractive business option. IBC’s one-day event will provide you with all the necessary information, enabling you to join some of the leading companies already making their first links in this country. Dr Richard Sykes, Chairman of the Outsourcing and Offshore Group for Intellect, will be chairing the event and will be joined by 10 experts experienced in working both in China and in Europe

Welcome to Call Centre Expo 2006
3 - 4 October 2006

Hall 9, NEC, Birmingham, UK

s Europe's largest and most established event for call and contact centre products and services, Call Centre Expo welcomed nearly 6,000 attendees through the doors over the 2 days!

South African BPO CEO Briefing
5 October 2006

South Africa House South African High Commission Trafalgar Square London WC2N 5DP, UK

This event will present a business case for outsourcing/offshoring back office processes to South Africa, with an additional focus on financial services. It will also provide an opportunity to network with a delegation of South African Business Process Outsourcing/Call Centre representatives who include national and regional industry representatives; outsourcers; telecommunications providers; human resource specialists; investment facilitators and advisors and Government representatives. The well-established financial services industry in South Africa allows UK companies to take advantage of our world-class infrastructure to deliver high quality services at much lower costs.

3rd China International BPO Conference
26 - 27 October 2006

Xi'an Sofitel Hotel, 319 Dong Xin Street, Xi'an, Shaanxi Province. P.R.China

The high-profile event, sponsored by the national Ministry of Commerce and provincial government, focuses on “Exploring BPO Advances in China.” Experts will discuss technology innovations, geographic risk mitigation, intellectual property protections, lessons from India, and China’s expanding financial services sector. At six marketplace sessions on the second day, representatives from banks and insurance companies including three banks and three insurance groups will describe opportunities to serve their industries

The Ukrainian Outsourcing Forum 2006
26 - 27 October 2006

Ukrainian Hi-Tech Initiative 28, Mahsinobuidivelnyj lane,Kyiv, Ukraine

The forum's objective is to promote development of Ukrainian market of software development and IT Outsourcing Services. Ukraine has rather good potential for development of the most high tech area of world economy. Ukrainian IT Outsourcing market demonstrates high growth rate. During several recent years average growth rate summed up to 40% annually. This index has been one the highest for the Ukrainian economy and illustrates great opportunities of the industry. Ukrainian High-Tech Initiative experts estimate the size of IT Outsourcing market at 500 mln USD in 2005 and expect 25-30% growth in 2006.

The 2006 China Outsourcing Fair (COF'06)
9 - 19 September 2006

Beijing, China

Russian Outsourcing and Software Summit 2006
1 - 2 June 2006

Park Hotel & SPA, Moscow, Russia

Russian Outsourcing and Software Summit 2006 is the flagship event of East European IT Outsourcing industry. The Summit is one of the largest and the most prominent events in the sphere of IT-outsourcing, software development and international cooperation on information technologies in Russia, CIS and Western Europe. First time the conference was held in 2001. In 2006 year the Sixth Russian Software Summit will be held in Imperial hotel, Moscow. The main goals of the Summit are - to get up-to-date information about state and prospects of export software market in Russia and CIS, about practices of development of this industry in the leading competitive countries - to share experience of software market participants in Russia and CIS - to establish direct contacts between customers and service/product providers in the sphere of software development As always the official program of the Conference will include an unforgettable cultural program, which will give the participants the opportunity to get acquainted with culture and architecture of the city and to communicate to each other.

2006 Outsourcing Summit
12 June 2006

Toronto Stock Exchange Conference Centre, Toronto, Canada

Now in its fourth year, the 2006 CIO Canada Outsourcing Summit continues to provide the annual forum for discussing the unique issues that influence the Canadian outsourcing market and the perspectives of the various participants on how to best manage the business deal and contract process throughout its lifecycle.

The Contact Center World Awards EMEA Conference
27 - 29 June 2006

London, UK

The Contact Center World Awards are distinctive conferences combining lots of unique education and fun. You will hear from the finalists in many of the awards categories. Learn what other like minded organizations are doing to be the best. It doesn't stop just there! We have incorporated great networking functions and a unique Power Hour where industry solutions providers get just a few minutes to impress you with their solutions

6th Annual Shared Services Week 2006
8 - 11 May 2006

The Okura, Amsterdam, Netherlands

With more choice than ever before you can now pick from 5 dedicated tracks, 10 interactive workshops and 4 exclusive site visits to offer you even more choice over just four days. Simply choose from track sessions on Phase one Implementation, Phase Two HR and Finance, Advanced Global Best Practice, and our newest addition World-Class Outsourcing & Technology client showcases. Massive team discounts available! Bring 5 members of your team to cover each stream and receive a 15% discount!

Shared Services Week 2006
9 - 10 May 2006

Hotel Okura, Amsterdam, The Netherlands

The Shared Services and Outsourcing Network present this event which includes 5 dedicated tracks covering both Shared Services function AND level of maturity? Where else could you pick and mix between streams for HR, Finance, Advanced Best Practice, Implementation, Outsourcing & Technology

SFP Best Practice Conference
10 - 11 May 2006

Swissotel The Howard, Temple Place, London WC2R 2PR, UK

Defining leading edge practices in outsourcing and strategic sourcing Day One: Building best practice capabilities in sourcing/outsourcing Day Two: Creating best practice sourcing and outsourcing deals

Gartner Outsourcing Summit 2006
3 - 5 April 2006

Orlando , Florida, USA

Just because outsourcing has become a mainstream business practice doesn't necessarily mean it offers a clear path to better business performance, flexibility or even cost savings. And it certainly doesn't mean that outsourcing is a one-size-fits-all proposition. As demands and expectations shift, new outsourcing models emerge and fast-morphing players and markets create both greater choices and greater uncertainty - from utility-based computing to handing over an entire business process for outsourcing.

The result: the world of outsourcing is poised for incredible change over the next two to five years. How do you make sense of it all? Attend the one conference that clears up all the confusion with a practical methodology that helps you manage the choices, the risks and the outcomes.

Gartner Outsourcing and IT Services Summit
24 - 25 April 2006

Royal Lancaster Hotel, London, UK

A perfect blend of insourcing and outsourcing is critical to creating an operation built for agility and growth. But many organizations find this balance difficult to perfect. The roadblocks encountered in applying outsourcing are typically not with the outsourcing decision, but rather in execution - caused by failure to manage and govern the "multisourced" operation effectively. This track will focus on the best practices, processes and tools for developing a disciplined and effective multisourced enterprise.

Russian IT Seasons 2006
24 - 25 April 2006

5* Resorts of Miami Beach Miami Beach, FL, USA

The best of the best Russian and Eastern European IT Service Providers, frequently quoted in the World analysts’ reports as Russian IT leaders will participate in the event. You will be able to find partners in offshore and onshore software development and support, BPO, localization or developing your products and solutions, R&D projects and much more. Participation companies have wide experience both in different industry domains. The Russian IT Seasons became the unique meeting place for Top-managers of IT companies from Russia and IT-Executives, CEOs and CIOs of US companies who are considering using offshore as part of their IT services sourcing strategy or exploring the opportunity of expanding their businesses to Russia and CIS. The seminar included presentations and case-studies on current situation, latest trends and forecasts over Russian IT-market, prospects and challenges of US-Russian cooperation in the field of IT. The list of speakers proved to be another reason for the success of the whole event.

The 2006 Strategic Outsourcing Conference: Making Sure Outsourcing Pays Off
27 - 28 April 2006

InterContinental Barclay, New York, NY, USA

Wide ranging outsourcing conference with a pre-conference seminar on 26 April.

The Challenge of Relationship Management as Outsourcing Goes Global
1 - 2 March 2006

London, UK

Companies moving operations offshore are usually motivated by the savings to be achieved, but hidden costs and other risks can counterbalance the savings or indeed make the whole operation an expensive disaster. One of the major risks arises from failure to correctly address the challenge of relationship management. This applies whether the suppliers are based in traditional or emerging offshore and near-shore locations.

Short Course - Service Level Agreements
1 - 2 March 2006

Indaba Hotel, Fourways, Johannesburg, Gauteng, South Africa

Service Level Agreements are a critical element in all outsourcing relationships, they provide legal structures to drive the business process effectively, manage risks and, if necessary, facilitate exit strategies. The key factors in creating successful SLAs are establishing the right metrics, clarifying the goals and developing the best processes to measure these targets and achieve them. Although globally recognised and accepted, SLAs often prove difficult to figure out.

How do you determine what clauses should go into your SLA? How do you effectively monitor and measure the performance of your SLA? How can you overcome common challenges and avoid the pitfalls experienced when implementing SLAs?

Outsourcing and the Law: Analysing and Dealing with the Commercial Risks
3 - 6 March 2006

London, UK

Outsourcing contracts are notoriously difficult to undertake correctly. One reason for this is that they are long-term contracts and many of those who deal with outsourcing contracts fail to analyse the commercial risks correctly. With sufficient consideration, however, almost all the risks can be identified and minimised. Dai Davis, a full time consultant with city law firm, Nabarro Nathanson, who has been involved in outsourcing contracts in one form or another for over 15 years, will discuss the common pitfalls and how to avoid them.

TUPE UPDATE Changes to the law and how they will affect your work.
9 March 2006

London, UK

A new version of the Transfer of Undertakings (Protection of Employment) or TUPE Regulations is due to be published in April 2006, making this course timely and important.

TUPE legislation is based on the European Community Acquired Rights Directive. It protects employees' contractual terms and conditions when they are transferred to another company, as typically happens in the event of an outsourcing deal or a merger or acquisition.

This course reviews the original version of TUPE as well as TUPE-2, and helps provide clarification and guidance on this complex and changing area of the law. It will also look at the likely practical implications of the revised Regulations, and guides participants in developing a legally compliant strategy for dealing with transfers. The course is relevant to any HR professional whose business involves the contacting out of services or whose organisation may be considering a merger or acquisition; to personnel managers and line managers responsible for employment law issues within their organisation; in-house legal executives and lawyers.

ICT & Network Security India 2006-International Exhbition & Conference
21 - 23 March 2006

Pragati Maidan Exhibition centre, New Delhi , India

ICT & Network Security India 2006 will provide the largest range of sourcing opportunities, information updates and educational forums, tackling the key technology issues that affect business. Information security has received a renewed focus in today's global environment. The different areas of info security including the design, development and deployment of systems that enhance security have gained prominence. Companies have begun tightening access to their systems and core applications, but are still scrambling to ensure a correct balance between the free flow of information and security.

The International Outsourcing Forum 2006
23 - 26 March 2006

The Hilton, Amsterdam, The Netherlands

The International Outsourcing Forum 2006 is the industry's premier invitation-only, interpersonal event geared towards helping international businesses understand how outsourcing can enable them to reduce operating costs and increase competitive advantage and customer satisfaction. The forum provides an unprecedented opportunity for senior executives responsible for their company's outsourcing strategy to meet with peers, industry experts, destination country officials and outsourcing & offshoring solution providers.

The Contact Center World Awards Americas Conference
28 - 30 March 2006

Dallas, USA

The Contact Center World Awards are distinctive conferences combining lots of unique education and fun. You will hear from the finalists in many of the awards categories. Learn what other like minded organizations are doing to be the best. It doesn't stop just there! We have incorporated great networking functions and a unique Power Hour where industry solutions providers get just a few minutes to impress you with their solutions

2006 Global Services Conference
2 February 2006

Crowne Plaza, Times Square, NYC, USA

Workforce globalization isn't just a matter of economic necessity - it's about seizing opportunities to expand into new markets and gain a competitive edge.

Today's business and technology executives invest vast amounts of time and resources assessing their organization's core skills, determining the "make" versus "buy" paradigm and ultimately, sourcing and managing service provider relationships.

In a day filled with thought-leaders, peer discussions, workshops and real-world case studies, the 2006 Global Services Conference breaks new ground in providing content to help decision makers determine the best ways to approach workforce globalization.

South African Outsourcing Forum 2006
2 - 5 February 2006

The Hilton, Durban, South Africa

The South African Outsourcing Forum 2006 marks the arrival of South Africa into the global outsourcing arena.

The South African Contact Centre Community, SACCCOM, will be the hosts SAOF 2006.

SACCCOM is a powerful strategic non-profit making trade body combining South African corporations and central & regional government departments. SACCCOM's role is to co-ordinate and develop the growth of the South African outsourcing & BPO market.

SAOF 2006 is an exclusive invitation-only event, geared towards helping international businesses understand how choosing South Africa as an outsourcing location can enable them to reduce operating costs, increase competitive advantage and ensure continuing customer satisfaction.

HRO World West 2006
8 - 9 February 2006

Hyatt Regency Century Plaza, Los Angeles, California, USA

The HRO World series of events support business executives from both the private and public sector by identifying which functions are optimally handled in-house versus those handled by an outside provider.

Shared Services Summit China 2006
14 - 15 February 2006

Renaissance Shanghai Pudong Hotel, Shanghai, China

A Shared Service Center (SSC) is a centralized operation that provides a range of services (usually transaction-intensive repetitive) to multiple entities within the same corporation. It usually starts off with finance, accounting and IT, then moves on to other things like logistics, customer service, HR and other support functions. The scale of the SSC can vary, and serve only the local offices, or work on a regional or global geographical terrain.

SSCs give organizations cost-reduction through centralization. They raise productivity through the elimination of duplicated tasks and processes. The concentration of functions in one center means you can afford to recruit specialist staff and improve skills, which leads to a greater level of professionalism among staff. Deploying shared services rationally is a challenging task for multinationals in Asia and particularly in China , given the region's diverse market conditions, regulatory regimes and widespread geography.

The 2006 Outsourcing World Summit
20 - 22 February 2006

Disney's Contemporary Resort, Orlando, Florida, USA

Outsourcing is seeking leaders! Not the biggest companies or the latest mega-deals, but true leaders--leaders who understand not only the power of outsourcing to transform their businesses, but leaders who have the experience, vision, and execution know-how to create exceptional results.

Strategic Outsourcing 2006
20 - 21 February 2006

Renaissance Pudong Shanghai, China

Lowering costs and gaining efficiencies have been the key drivers of outsourcing traditionally. Today, companies are looking for business impact such as improved quality and reduced time to market. Outsourcing is increasingly a strategic, company-wide initiative and viewed less as an operational IT issues. Supply chain management outsourcing, third party logistic outsourcing, procurement outsourcing are increasing cost-effective business operational trends with the growing e-commerce and B2B global economy.

Shared Services & Outsourcing Scandinavia 2006
22 - 23 February 2006

Radisson SAS Royal, Copenhagen, Denmark

Operating a low-cost Shared Service Centre in Scandinavia, whilst battling with the high costs of the region, is not an easy task.

Participants in this event will gain access to the knowledge of their peers operating Shared Services in and for Scandinavia. Find out best practice solutions to the challenges being faced, such as navigating key legal issues, trimming extra costs by broadening the scope of your SSC and exploring new possibilities such as outsourcing. Whether you're a mature Scandinavian Centre looking to advance your SSC functions to the next level, or you're simply looking to set up an SSC in the Nordic region, this event may be of interest.

Contact Centre Week
27 - 28 February 2006

Hotel Okura, Amsterdam, The Netherlands

In many organisations up to 80% of customers interact via contact centres.

Covering the whole spectrum of unique contact centre challenges from reducing costs to increasing customer service levels and improving performance, this year also discusses the next generation of contact centres to give you the insight to be sure you are one of them.

Developing and Sustaining Collaborative Relationships
27 February 2006

London, UK

Exploiting the interfaces between companies is not an aspect of the traditional business culture. Developing a collaborative approach has been shown to release potential value and innovation. Changing the rules of the game requires alternative thinking that may be currently suppressed within the confines of current contracting practice.

Knowledge Sharing for Success in Outsourcing
28 February 2006

London, UK

When you outsource, you often need to share data, technology, procedures and other materials. However, without successfully sharing knowledge, knowhow, best practice and lessons learnt, the costs that are saved by outsourcing can be soon overcome by the costs of poor practice and repeated mistakes. In some organisations, knowledge is not shared well in open plan offices where people sit and work close to each other. How can they possibly share their know-how well with people on the other side of the world, in a different time zone and often speaking a different language?

Call Center Summit 2006
24 - 25 January 2006

JW Marriott Hotel, Miami, Florida, USA

Call Center Summit will present a dynamic forum for the exchange of ideas and formation of new business partnerships for all those involved in development and management of call centers, contact centers and customer service. Expect all new topics, especially in the area of emerging technologies and metrics. In addition, we have responded to your request for extended length sessions to cover the areas in which you are experiencing the biggest challenges.

Planning & Launching New Shared Services
25 - 26 January 2006

Park Plaza Cardiff, Cardiff, Wales

This is the Shared Services & Outsourcing Network's first event to focus specifically on the needs of companies just starting on the path to Shared Services or who are in their embryonic early stages of development. Whether you are a company looking into the benefits of setting up Shared Services, or whether you are in the early stages of implementation, this unique event will give inside information on the hidden dangers that lurk, and offer first-rate tips on a successful set-up.

You will hear best-practice case studies from a whole host of leading companies including Barclays Bank, BAA, Royal Dutch Shell, Aker Kvaerner, Laura Ashley, BAE Systems, Sun Chemical, DVLA, Lloyds TSB, Nestle and many more. You will learn from companies at various stages of implementation who will offer their tips for success but who will also discuss the pitfalls and what went wrong. There will be a mixture of HR, Finance and IT executives both in and out of Shared Services.

3rd Annual Global Outsourcing Conference
26 - 27 January 2006

Doubletree Metropolitan Hotel - New York, USA

Global outsourcing entails identifying, evaluating, negotiating and configuring supply across multiple geographies to reduce costs, maximize performance and mitigate risks. Sourcing is also a cornerstone of total cost management (TCM), a technological and process framework for the optimal alignment, management and control of the total cost of ownership (TCO) of supply relationships. The 3rd Annual Global Outsourcing Conference will focus on a mature market and the new processes-related topics such as Six Sigma and Capability Sourcing. The concerns are no longer "how do we do it," but how can we improve on what we have. We will have presentations and discussions around such topics such as "is China the new India." Also we discuss best practices from other industries, such as pharmaceuticals, that will give IT and manufacturing some next generation tools for a next generation market.