Outsourcing Exhibitions, Seminars & Conferences Archive for 2004
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This page has been created in response to a number of requests for details of past offshore outsourcing events. For details of current and future events, conferences, exhibitions and seminars, visit our offshore outsourcing events list.
Please note that over time some links may become broken as the various web sites are updated. We endevour to keep the links up-to-date, but inevitably some broken links will occur.
Outsourcing events held in 2005
2004
December November October September August JulyJune May April March February
DECEMBER 2004
The 3rd Business Process Outsourcing Forum For Banks and Financial Institutions
01 - 02 December 2004
Heythrop Park, Chipping Norton, Oxfordshire, UK
Benefit from a unique 24-hour, strategic networking experience
Profit from winning outsourcing strategies
Outsource with confidence and re-evaluate your opportunities
Chief Officers and Business Unit Directors from leading Banks and Financial Institutions are invited to participate in a unique, 24-hour Strategic Business Forum.
Event DetailsInfocom 2004
1 - 5 December 2004
Outside ground of Salt Lake City Stadium, Kolkata, India.
The Infocom 2004 exhibition will be an ICT event that celebrates the coming together of the world's leading software, IT, manufacturing and telecom companies. It is but natural that at a time when India is being acclaimed as a truly global player; this event be held in India, the business hub of South Asia. For the leaders of tomorrow and the people who make a difference, Infocom 2004 is an event not worth missing.
From Outsourcing to Offshoring
6 December 2004
The Great Hall, Institute of Chartered Accountants', Moorgate, London, UK
A half-day seminar to discuss the benefits, risks and opportunities within Outsourcing and Offshoring. Key speakers from professional service firms and industry bodies will present their views and share their perspectives. In addition, there will be a focus on moving the accounting function offshore and the particular issues facing SME firms.
2004 Vendor Summit: From ITO to BPO - Get it, Sell it, Profit!
7 December 2004
The Princeton Club 15 W. 43rd Street, New York, NY 10036 USA
Want to position your organization to beat out the competition? Ready to stay abreast of the latest outsourcing trends and how they impact you AND your buyers? Above all, are you interested in closing more deals? The Outsourcing Institute brings you the only event of its kind designed to help you meet these goals.
The Outsourcing Institute's 2004 Vendor Summit will take place in Dallas on May 19. Attend this unique event to: Network with peers, competitors and potential partners; Get the latest on BPO & ITO contracting, lead generation strategies, the real scoop on offshore markets; Meet the OI team and other outsourcing industry influencers (attorneys, consultants, investors, etc.)
IT Outsourcing Conference 2004
10 December 2004
Dallas, USA
Interactive and process centric sessions which explore the outsourcing industry trends and best practices. At this all day executive meeting, attendees learn the business, legal and financial dynamics that are critical to each step of the outsourcing process.
Event DetailsNOVEMBER 2004
Offshore Customer Management International Conference
01 - 03 November 2004
Cape Town International Convention Centre, South Africa
The world's leading offshoring conference for customer management and business processing.
Experience the realities of offshoring- Expert International Speakers, Leading Case Studies and Site Visits in Cape Town and Johannesburg.
Enterprise Outsourcing Decisions
1 - 3 November 2004
Hyatt Regency Atlanta, 265 Peachtree St, NE, Atlanta, Ga 30303, USA
At Enterprise Outsourcing Decisions, leading industry experts will give you the critical information and tools you need to make smart outsourcing decisions in 2005. The conference offers guidance on evaluating your options, selecting what applications to outsource, negotiating your contracts and choosing between short-term and long-term for those considering or currently taking advantage of outsourcing opportunities. And take advantage of our Offshore Options, Contract Knowledge and Outsourcing Options conference tracks. Also, get customized, expert advice on challenges that are specific to your company during our one-on-one Ask the Experts opportunities.
BrainStorm's Nearshore & Offshore Outsourcing Conference
03 - 04 November 2004
New York USA
The New York Nearshore and Offshore Outsourcing Conference Series will serve IT and Business executives seeking an unbiased source of education, insight and expertise in order to ensure the success of their outsourcing initiatives. These two-day conference programs feature a strategic management perspective presented by the best and brightest industry luminaries, independent analysts and experienced practitioners from world class organizations and will run concurrently with the highly acclaimed Business Integration & Web Services Conference Series.
3rd Annual BITS/American Banker Financial Services Outsourcing Conference
8 - 9 November 2004
Ritz-Carlton Tysons Corner, McLean, VA. USA
Focused specifically on financial services outsourcing, this conference brings together financial services industry leaders, regulators and service providers in an interactive environment.
Business Process Outsourcing World Australia 2004
09 - 10 November 2004
Sheraton Towers (Southgate), Melbourne, Australia
Australia's only dedicated business process outsourcing event-now in its third successful year, Business Process Outsourcing Australia 2004 is proving that outsourcing is here to stay.
International Outsourcing Legal Seminar
17 November 2004
400 Madison Avenue, New York, NY, USA
Attendees will be able to explore opportunities, challenges, risks, questions and concerns relating to international outsourcing business functions. There will also be a round-table discussion.
Outsourcing to India
17 November 2004
Renaissance London Chancery Court Hotel, 252 High Holborn, London, WC1V 7EN. UK
Outsourcing to India: Transforming Value and Shifting Expectations will address the future of India within the global offshoring marketplace and will provide best practice plans for measuring the true economic benefits of sending operations to Indian soil.
We will hear how vendors are countering increased suspicions that the outsourcing euphoria has come to an abrupt end, while at the same time continuing to ensure effective and realistic management of client expectations.
An important feature of this year's event is the insight into strategies that must be employed to manage the mature outsourcing relationship, especially when taking the significant decision to expand operations abroad.
IT Offshore Online Conference
17 - 18 November 2004
Online Conference
Join this virtual online conference focused on best practices for assessing, designing, and leading sustainable outsourcing relationships. Join experts and professionals from a variety of corporations. To participate in this two-day online event, all you need is an Internet connection and web browser (and a telephone if you chose to attend the live events).
Speakers include Bill Price, Founder & President, Driva Solutions; Steve Mezak, CEO, Accelarance; Rusty Weston, Founding Editor, Managing Offshore;
Usha Sekhar, NeoIT; Hamid Nouri, IT Management Consultant, Nouri Associates
Access all materials for 60 days after the conference concludes.
Outsourcing Summit 2004
- The next generation: achieving maximum competitive advantage
22 - 23 November 2004
Marriott Grosvenor Square, London, UK
Outsourcing has become the principle business strategy that can offer real benefits beyond simple cost-cutting. As outsourcing becomes the norm rather than the exception, organisations can no longer expect to gain competitive advantage in pursuing this strategy. Rather companies must look to capitalise on the benefits it can offer through effectively managing relationships over the lifetime of the contract to ensure that the full potential is achieved.
Offshore Outsourcing Event
29 November 2004
First Floor, The Davidson Building, 5 Southampton Street, London WC2E 7HA. UK
Offshore outsourcing is regularly in the news. It raises issues that affect the jobs and careers of IT professionals, both overseas and in the UK, who also need to understand and follow best practises for offshore outsourcing. The meeting will approach the topic from both points of view.
OCTOBER 2004
OutsourceWorld New York
05 - 07 October 2004
Jacob Javits Convention Centre, New York, USA
OutsourceWorld New York 2004 is the largest international outsourcing event in the USA, offering visitors a comprehensive learning platform addressing all cost and resource implications of outsourcing technology and solutions.
Le Salon EXTERNALISER
05 - 07 October 2004
Parc des Expositions de Paris-Nord Villepinte. FRANCE
130 exhibitors.All the Outsorcing activities are concerned:IT & Telecom,
Logistics,HR, BPO, Customers'relationship, FM, Production...
The Third Annual Business Process Outsourcing Conference
06 October 2004
Radisson SAS Portman Hotel, London, UK
Beyond the media-hype about offshoring, serious questions remain over the long-term effectiveness of BPO. To provide the answers - from strategy to implementation - Economist Conferences is hosting this exclusive, strictly off-the-record event. As a networking forum, a learning event and a chance to catch up on the latest thinking.
Outsourcing 2004 Conference & Technology Showcase
06 - 10 October 2004
Hyatt Regency San Francisco, San Francisco, California USA
META Group's Outsourcing Conference & Technology Showcase will provide leading analysis and best practices for assessing outsourcing opportunities, ranging from offshore solutions to business process outsourcing. Presentations will review innovative contract structures, provide guidance on realistic offshore savings, and discuss next-generation vendor governance methods, tools, and processes.
This conference will also discuss the converging (and overlapping) capabilities of consultancies and traditional outsourcers, as well as provide models for selecting vendors for near- and long-term success.
Project Management for Outsourcing: Improving Business Performance
11 October 2004
TBA, London, UK
Improving business performance through outsourcing requires lucid strategic planning, rigorous preparation and disiciplined project management. This workshop presents, explores and discusses best practices used by leading organisations at every stage of the process.
How to Get Real Value from Outsourcing in Practice
11 October 2004
TBA, London, UK
This workshop provides unique insights into the mindset and practical approaches required to optimize service solutions, deal principles, market engagement strategies and ongoing supplier management. Participants will learn how the full potential value fo an outsourcing arrangement can be identified with potential suppliers , captured in the deal and driven out over time.
Sourcing Interests Group
11 - 15 October 2004
Hyatt Regency Hotel, Huntington Beach, California USA
The Sourcing Interests Group’s conference is the only conference that features the Major and Most Current Topics and Issues in the World of Sourcing – all in one conference
Outsourcing: Maximising Value and Minimising Risk
12 - 13 October 2004
TBA, London, UK
This two-day conference packs in objective and expert guidance for those seeking to enhance what they secure from outsourcing, whether onshore or offshore. It will also be valuable to those who have been disappointed by their experience and are looking for ways to redeem the situation. A particular focus will be on assessing, managing and containing the risks inherent in any outsourcing initiative. A number of case studies illustrate the business models that have enabled a measurable improvement in the core business, and explain the legal and commercial considerations that must be addressed. Outsourcing experts and leading analysts add pragmatic guidance in finding ways to improve value and to contain the risks of outsourcing initiatives.
HR Technology Conference
13 - 15 October 2004
McCormick Place, 2301 Lake Shore Drive, Chicago, IL USA
The only Outsourcing track that objectively examines the pro's and con's of this phenomenon, rather than promoting and hyping it. And the world's largest exhibit hall of HR technology products and services.
Value Management/ Value Maximisation
14 October 2004
TBA. London, UK
A highly interactive workshop which will empower participants to identify the major obstacles to value creation; determine how and who should address them; establish improved means of achieving collaboration: formulate plans for increasing value creation.
Outsourcing und BPO Konferenz 2004
14 October 2004
TBA, Franfurt, Germany
No details currently available - Last updated 21 July 2004.
IT Outsourcing Conference 2004
15 October 2004
New York, USA
Interactive and process centric sessions which explore the outsourcing industry trends and best practices. At this all day executive meeting, attendees learn the business, legal and financial dynamics that are critical to each step of the outsourcing process.
The Advanced Legal Guide to Offshore Outsourcing
20 - 21 October 2004
New York, USA
The American Conference Institute's 2nd National Advanced Legal Guide to Offshore Outsourcing will provide you with in-depth information you need to understand and evaluate the legal and business considerations involved in outsourcing overseas in the new climate.
Poland as a base for outsourcing manufacturing and services
26 - 28 October 2004
26 October: Novotel Hotel, Bristol Centre, Victoria Street, Bristol BS1 6HY
27 October: Ernst & Young Offices, 100 Barbirolli Square, Manchester M2 3EY
28 October: Ernst & Young Offices, George House, 50 George Square, Glasgow G2 1RR
With labour costs several times lower than the UK, and as a new member of the single European market, Poland is looking very attractive for firms wishing to maintain global competitiveness by outsourcing non-core parts of their operations to Poland.
For manufacturers wishing to focus on innovation, Poland is an ideal location to move their lower-value added manufacturing.
And companies with higher-than-acceptable finance and admin costs can similarly look to moving some back-office operations to Poland.
With ready access to plentiful supply of highly skilled and motivated employees, Poland has much to offer as well as being a newly-opened market to many goods and services that UK companies can profitably sell there. The seminars aim to show the markets potential, present case studies of success stories, and most importantly explain in practical terms what steps you need to take to get started in Poland.
Event DetailsBusiness Process Outsourcing World, Europe
27 - 28 October 2004
Royal Garden Hotel, Kensington, London UK
Business Process Outsourcing World Europe is the key BPO event in Europe this year. The speakers at the event have already seized the benefits to be had through outsourcing; you can learn from their experiences. Learn from case studies presented by BAE Systems, United Utilities, Capgemini, Torvald Klaveness Group, Procter and Gamble, Norwich Union, Prudential, Royal & SunAlliance and many more.
IT outsourcing and BPO Conference 2004
28 - 29 October 2004
Barcelona, Spain
The IT Outsourcing and BPO conference will give you the opportunity to hear real case studies and keynote presentations from those experts and organisations that have made successful IT outsourcing initiatives and decisions to outsource one or multiple functions. This will give you valuable insight and allow you to lead the process and strategically align your department's activities with your overall organisations business goals. You will understand and gain insight to what works and what does not work.
Listen to the highest quality speakers address key areas concerning IT outsourcing and BPO. This conference will give delegates a unique learning platform designed to help you make those all important decisions and steps to implement near-shore and off-shore outsourcing solutions.
SEPTEMBER 2004
3rd Annual Outsourcing Conference
9 - 10 September 2004
American Airlines Training and Conference Center, Dallas, Texas, USA
Outsourcing of IT, IT Enabled Services(Business Processes), Call Centers, Hollywood Film Production (Learn Which Functions to Outsource, and Where and How to Outsource Them)
Call Centre Expo 2004
29 - 30 September 2004
NEC Birmingham, UK
"Connecting People, Strategy and Technology for Profitable Customer Contact"
Whether you are looking to develop or set-up an in-house call or contact centre, customer service or telemarketing department, or are looking to outsource a new or existing operation - find all the answers at Call Centre Expo 2004
Outsourcing Symposium: Legal & Regulatory Issues
30 September - 1 October 2004
The Marriott Eastside, 525 Lexington Avenue, New York, NY 10017. USA
Regardless of whether outsourcing and/or offshore outsourcing dominates the political debate this election season, the heightened attention has already resulted in changes to the process, origination, and execution of both business process outsourcing (BPO) and information technology outsourcing (ITO) transactions. Both customers and vendors are asking tougher questions of their legal counsel as the business, legal, and regulatory landscape for outsourcing transactions becomes more complicated.
How should you be responding to the business and legal risks in outsourcing?
AUGUST 2004
India Offshoring Discussion - Author Q&A
11 August 2004
Oxford Bookstore, Bangalore, India
Mark Kobayashi-Hillary, author of "Outsourcing to India: The Offshore Advantage" (Springer Verlag 2004), will be at the Oxford Bookstore in Bangalore on August 11 at 18.30 in the evening. Mark will be touring India through August on a research trip with Mahesh Ramachandran, IT business strategy manager of Ford Europe. Mark and Mahesh are working together to co-author a new book about the world beyond BPO.
JULY 2004
Outsourcing
03 - 07 July
Dubai
Material covered on the course will be a strategic perspective of outsourcing with a review of contemporary management theory and practice. Relevant case studies and practical examples will be used throughout the course.
Structuring, Negotiating and Managing Outsourcing Contracts
07 - 08 July
Jurys Great Russell Street, 16 - 22 Great Russell Street, London, UK
In our two day course we will be examining the critical issues in the context of business process and technology outsourcing, and the business context, to help you structure the deal for success then manage the contract throughout its life-cycle.
IT Outsourcing Conference 2004
16 July
San Francisco, USA
Interactive and process centric sessions which explore the outsourcing industry trends and best practices. At this all day executive meeting, attendees learn the business, legal and financial dynamics that are critical to each step of the outsourcing process.
Cross-Border Outsourcing: Legal & Tax Issues
26 - 27 July
Chicago, IL USA
A two-day technical update with live instruction on the key legal and tax issues facing U.S. companies looking to outsource activities overseas, featuring recent business developments on outsourcing in India, China, Latin America and Europe.
Event Details
Sourcing & IT Services Summit
27 - 28 July
Sydney Convention and Exhibition Centre, Darling Drive, Darling Harbour, Pyrmont, NSW 2009 Australia
The Sourcing and IT service marketplace in Australia and South East Asia is currently in a state of flux. Throughout the region, enterprises are being bombarded by the new Sourcing offerings that require careful consideration.
JUNE 2004
Shared Services and BPO Offshore - From offshore outsourcing to "right-shoring"
08 - 09 June
Slovansky Dum, Prague, Czech Republic
The definitive event on offshore outsourcing and shared services, featuring global opinion leaders and executives who set the trends. Brought to you by the world-leading network on business transformation in partnership with the city at the heart of the offshore revolution.
Explore the variety of challenges and benefits of offshoring in interactive sessions pooling the latest thinking and experience.
This event offers insights into outsourcing strategy issues, getting more value from shared services, and combines this with hands-on advice to sustain the benefits of offshoring.
European Outsourcing Association's inaugural conference
09 - 10 June
Hotel Okura, Amsterdam, Netherlands
This inaugural conference will provide a strategic forum for both users and suppliers of outsourcing services to communicate the benefits, challenges and lessons learned from outsourcing experiences.
2nd BPO Forum for Banks and Financial Institutions
09 - 10 June
Oatlands Park Hotel, Weybridge, Surrey, UK
This strategic forum is targeted at Chief Officers and Business Unit Directors from UK
and European banks and financial institutions. The forum equips delegates with the skills
and tools to reduce costs, limit risk, drive efficiency and strengthen shareholder value.
Throughout the Forum, senior executives will network with business leaders from other
financial organisations, focus on business process outsourcing strategies and explore
solutions through pre-arranged meetings with selected business process outsourcing providers,
advisors, consultants and legal services.
The Fourth Software Outsourcing Summit
09 - 11 June
Hotel Pulkovskaya, St Petersburg, Russia
From year to year Software Outsourcing Summit is growing and now it has definitely become the largest event for software development companies in Eastern Europe. We cordially invite all interested IT service providers, software developers and potential customers looking for suppliers, to participate in the Summit.
Sustaining Competitive Advantage-Theme for sixth annual NASSCOM ITES-BPO Strategy Summit
09 - 10 June
The Leela Palace Bangalore Hotel, Bangalore, India
Industry event to bring together thought leaders, analysts, Industry players, government officials, VC's and International buyers on a single platform from across the world. More than 300 companies expected to be represented at the conference with more than 500 delegates
TUPE - a one day conference
11 June
London, UK
Every day, up and down the country, companies make plans and undergo changes that bring the complex law on transfer of undertakings into play. Notoriously tricky it may be, but this branch of employment law has a direct and powerful impact on the structure of workforces and on employees' terms and conditions and it therefore needs to be carefully considered and properly applied.
Strategic Outsourcing 4 Retailers
15 June
London Marriott Hotel, Grosvenor Square, London W1K 6JP, UK
Retail management is facing major business challenges, requiring radical changes to existing processes and business models to enable them to compete effectively in the multi channel age. In order to gain or retain competitive advantage, organisations have to exploit emerging technologies and establish new business models – while delivering dramatic improvements in critical measures of performance such as cost, quality, speed and customer service.
Outsourcing of non core activities in the IT and call centre departments has consistently proved to be a highly effective means of achieving business objectives, allowing retailers to focus on their core business activities.
OutsourceWorld London Conference & Exhibition
15 - 17 June
Earls Court 1, London, UK
Co-locating with Internet World, OutsourceWorld London is Europe's leading IT Outsourcing Exhibition & Conference providing the best networking opportunity for companies looking to break into or expand on their client base in the UK and Europe.
Transforming HR: Successfully executing a value adding outsourcing strategy
21 - 22 June
Amsterdam, The Netherlands
Human resources is the most outsourced business process. More and more companies are positioning themselves to become increasingly streamlined with a renewed focus on their core processes and strategy in order to improve the bottom line and strengthen their business. The outsourcing argument is becoming progressively more valid but major challenges and questions remain as to how to achieve outsourcing in a seamless and cost-effective way.
10% discount available - contact Graham Farrell on +46 8 678 6040, quoting reference: ECODE.
BrainStorm's Nearshore & Offshore Outsourcing Conference
22 - 23 June
San Francisco, California, USA
As the demand for offshore sourcing enters the mainstream, selecting the right strategic partner has never been more critical and difficult. The number of solution providers touting "offshore" solutions and their advantages has risen dramatically.
European Financial Services Forum
24 - 27 June
Leela Kempinski Hotel, Mumbai, India
This event will help to establish direct relation with the decision makers of companies and cut down the sales cycle time required to set up meetings. Since the objective of the meetings are very clear, a great deal of information on the exact needs of the clients can be ascertained. This would also cut down the huge costs involved in executives traveling specifically for such individual meetings.
European Outsourcing Summit
28 - 29 June
Disney Land Resort Paris, Paris, France
The 2004 European Summit will examine the growing use of outsourcing to transform existing business operations; in particular its power to enable many other key business initiatives, such as, shared services, pan-European and global market expansion, and offshoring. Through keynote presentations featuring top executives and business leaders and in-depth multi-track breakout sessions, the Summit provides each and every delegate with the insight and guidance needed to craft and execute their organization’s unique approach to outsourcing.
MAY 2004
IT Outsourcing to Canada
04 - 05 May
World Trade Center, Boston, MA, USA
The topic of the conference is "near-shore" outsourcing (i.e. to Canada). This is the fifth annual technology trade and investment conference hosted by the New England Canadian Business Council (NECBC). Last year our attendance was over 100 people, and given this year's very important topic, we expect to easily surpass that number. This conference has attracted considerable attendance from the leadership of New England based companies.
SOURCING 2004
04 - 07 May
Hilton Americas, Houston, Texas USA
The Sourcing Interests Group’s 25th semi-annual conference is the only conference that features the Major and Most Current Topics and Issues in the World of Sourcing – all in one conference.
Event DetailsIT Romania Outsourcing Conference 2004
05 May
Comitium International, 31, Val Sainte Croix, L-1371, Luxembourg
IT Romania O.C is the key conference for companies actively exploring Romania as an offshore destination.
Decision makers and business executives will gain a comprehensive understanding of the relocation management process in Romania.
Experts from the fiduciaire LPG will also deliver insights on International Tax Planning associated to any Romanian implementation.
Business Process Outsourcing Conference 2004 Denmark
11 May
TBA, Copenhagen, Denmark
BPO has gained some acceptance in the USA and UK, and it continues to spread also to the Nordic countries. Especially, a few leading companies are strongly promoting BPO services in the Nordic region.
Securing Your Offshore Outsourcing Initiatives
11 - 20 May
11 May - Boston, MA USA
13 May - New York USA
18 May - Seattle, WA USA
19 May - San Francisco, CA USA
20 May - Los Angeles, CA USA
The surge in information technology offshore outsourcing, while designed to reap economic benefits, is resulting in new information security risks and threats. Whether you're directly involved with your own business process outsourcing or off-shore outsourcing initiative, or have indirect involvement through vendor partners, maintaining the three tenets of security -- Confidentiality, Integrity and Availability -- can prove challenging as critical business functions are shifted overseas.
This 90-minute program offers practical advice on the critical security issues facing companies involved with offshore outsourcing.
BPO Offshore
13 May
Radisson Edwardian Mayfair Hotel, Stratton Street, London, W1A 2AN, UK
Outsourcing back office and front office processes offshore. With speakers from: BUPA, ABN AMRO, Prudential Somerfield, Maersk, Citigroup, eBookers, and GE Capital
Outsourcing Summit 2004
17 - 19 May
Rio All-Suite Hotel & Casino, Las Vagas, NV USA
Not so long ago, outsourcing was considered a simple cost-cutting maneuver. Today it looms large as a strategic initiative that will shape your enterprise for years to come. In a fast-changing marketplace, the options grow, the providers proliferate, and the pressure is on to slice even deeper into parts of your business. More than ever, managers of IT outsourcing and business-process outsourcing (BPO) need a sophisticated set of skills to keep the dynamic of relationships in balance. Get it wrong and the cost of undoing it can be enormous; get it right and the payoff can lead to agility and growth.
GigaWorld 2004 - Creating Business Value With IT
17 - 20 May
JW Marriott Orlando Grande Lakes, 4040 Central Florida Parkway, Orlando, FL 32837, USA
Now in its eighth year, GigaWorld IT Forum, Forrester's flagship Event, delivers high-value content on up-to-the-minute issues addressing the full range of technology and IT management challenges. This year our agenda will focus on "Creating Business Value With IT" and will feature 100+ interactive sessions.
2004 Vendor Summit: From ITO to BPO - Get it, Sell it, Profit!
19 May
The Fairmont Hotel, 1717 N. Akard Street Dallas Texas, USA
Want to position your organization to beat out the competition? Ready to stay abreast of the latest outsourcing trends and how they impact you AND your buyers? Above all, are you interested in closing more deals? The Outsourcing Institute brings you the only event of its kind designed to help you meet these goals.
The Outsourcing Institute's 2004 Vendor Summit will take place in Dallas on May 19. Attend this unique event to: Network with peers, competitors and potential partners; Get the latest on BPO & ITO contracting, lead generation strategies, the real scoop on offshore markets; Meet the OI team and other outsourcing industry influencers (attorneys, consultants, investors, etc.)
Kuwait 1st Annual Business Process Outsourcing Conference & Exhibition
24 - 25 May
Crown Plaza Hotel, Kuwait
This conference is focused on teaching companies the most up to date outsourcing alternatives and solutions, and was designed for companies that currently outsource as well as those that are looking to start.
Sessions are led by industry experts who's primary mission is to provide you with the information you need to meet your outsourcing objectives. We believe the broad-base knowledge the industry analysts bring to the table in-conjunction with consultants who have a proven track record for success make this a truly unique event.
This conference is geared towards upper-level decision makers who can relate to and utilize the ever-growing business strategy of outsourcing. Attendees will also have the opportunity to network with peers and colleagues who are struggling with the same issues.
Best Practice Outsourcing Strategies
26 - 28 May
The Grace Hotel, Sydney, Australia
The promised and expected cost savings from outsourcing offshore have led many organisations to either make the move or consider or plan on doing so. Making the transition however, involves a number of key considerations (invoicing, cost, logistics, manpower, ethics etc.), which need to be taken into account.
By attending this event you will be given key advice and case study based experience.
APRIL 2004
Outsourcing: Strategies and Risks
01 April
Four Seasons, One Logan Square, Philadelphia, Pa, USA
Outsourcing, and especially offshore outsourcing fueled by the impact of labor arbitrage, has caused a paradigm shift in how companies operate and how they strengthen their competitive advantage. However, outsourcing is changing, and its strategic, high-impact opportunities are now accompanied by global complications and significant risks.
This seminar brings you need-to-know information and critical thinking on how to approach these outsourcing and offshore risks from a structural and legal perspective. These experts will demonstrate their points using case study examples of offshore, human resources, and finance and accounting outsourcing initiatives.
Global Sourcing: What the Future Holds
14 - 15 April
Pan Pacific Hotel in San Francisco, CA, USA
Conference attendees will gain a comprehensive understanding of best practices in IT and business processes outsourcing to offshore locations. A distinguished conference faculty will explain the strategies and tactics corporations need to assess their global sourcing requirements and to pursue successful offshore transactions.
HRO World 2004
14 - 15 April
New York Hilton Hotel, New York, USA
HRO World 2003 was an overwhelming success, with over 2,000 atttendees - making it the world's largest gathering of executives ever assembled to specifically focus on human resources outsourcing. With a "sold-out" Exhibit Floor featuring 110+ leading vendors, a highly-rated conference program, and over $1 billion+ in deals and reduced sales costs realized at the event - HRO World is your "knowledge center" to learn of the opportunities of hr outsourcing.
Whether you are just starting to investigate HRO, or actively persuing an outsourcing relationship - Visit HRO World and learn first-hand from those who have made the strategic decision to outsource.
IT Outsourcing Conference 2004
16 April
Chicago, USA
Interactive and process centric sessions which explore the outsourcing industry trends and best practices. At this all day executive meeting, attendees learn the business, legal and financial dynamics that are critical to each step of the outsourcing process.
The 3rd Annual Healthcare Outsourcing Congress
18 - 19 April
Reston, Virginia, USA
The Healthcare Outsourcing Congress is the premier event that focuses exclusively on cost-effective strategies for outsourcing IT and business processes at hospitals, healthcare systems, health plans and physician groups.
The 2004 Congress will build on the strength of our two previous events, each of which attracted hundreds of the leading executives in healthcare outsourcing.
The Global Offshore Outsourcing Summit 2004
21 - 22 April
Grand Hyatt, Mumbai, India
The Global Offshore Outsourcing Summit 2004 is a key conference for global companies actively exploring India as an offshore BPO destination. The environment will be conducive to focused learning, intensive business interaction and a thought provoking exchange of views and ideas. This annual conference is well attended by C-level key decision-makers and influencers and is now positioned as a premier event in the outsourcing space in India.
Gartner Outsourcing & IT Services Summit 2004
26 - 24 April
Radisson Edwardian Heathrow Hotel, London, UK
Outsourcing is often the right solution for new capabilities, core focus and cost controls. But how do you select a vendor? Where do you outsource to? What are the implications of different offshore outsourcing options? How capable are the service providers? Will you really save money? We separate the hype from the reality, explain what providers' business models really mean, and what the implications are for you the customer.
Outsourcing: Strategies and Risks
27 - 29 April
27 April - Four Seasons, 1300 Lamar Street, Houston, Texas USA
28 April - Westin Buckhead, 3391 Peachtree Road NE, Atlanta, USA
29 April - Grand Hotel, 615 Second Avenue South, Minneapolis, Minnesota USA
Outsourcing, and especially offshore outsourcing fueled by the impact of labor arbitrage, has caused a paradigm shift in how companies operate and how they strengthen their competitive advantage. However, outsourcing is changing, and its strategic, high-impact opportunities are now accompanied by global complications and significant risks.
This seminar brings you need-to-know information and critical thinking on how to approach these outsourcing and offshore risks from a structural and legal perspective. These experts will demonstrate their points using case study examples of offshore, human resources, and finance and accounting outsourcing initiatives.
MARCH 2004
Information Age Effective IT Conference
02 - 03 March
QE II Centre, London, UK
The Effective IT Summit is part of Infoconomy's initiative to establish how companies derive real value from IT and to establish which technologies and strategies actually fulfil the promise of the suppliers.
Beyond the First Offshore Experiences
04 March
120 Aldersgate Street, London, UK
How to increase your offshoreability to achieve optimal balance between onshore and offshore IT development.
Outsourcing Strategies 2004
03 - 05 March
The Venetian Resort Hotel, Las Vegas, Nevada, USA
Two individual programs—The Business Process Outsourcing Forum and The Offshore IT Outsourcing Forum—provide focused sessions which examine the two most prominent trends in outsourcing today. Attendance at either program entitles you to attend a series of general sessions—Keynotes and Keynote Interviews featuring some of the leading figures in the outsourcing industry; Case Studies that look at real-world examples of the outsourcing process; and Panel Discussions in which opinion leaders discuss their views on key outsourcing issues.
In addition, Outsourcing Strategies 2004 features a unique component—the Solutions Showcase—that enables one-on-one interaction with offshore and onshore service providers in a specially designed business meeting-oriented environment.
Beyond the headlines: the real impact of offshore
04 March
Design Council. 34 Bow Street. London, UK
The Foreign Policy Centre and Percept Risk are organising a full day event to explore the latest thinking on the offshore debate. The aim is to help organisations look beyond the hype and the headlines and understand the dynamics and implications of this trend, not only for business but for the government, workers and the developing world.
The conference is aimed at: managing directors, chief executive officers, directors, professionals and other senior decision-makers from organisations engaged in or considering offshore outsourcing activities, including those in the IT, financial services, retail and professional service sectors.
Delivering the Promise of Outsourcing Now
23 - 24 March
Kensington Palace Hotel, Kensington, London, UK
This two-day conference packs in expert guidance for those considering the outsourcing option in its many guises, both inshore and offshore.
A key benefit is the opportunity to hear case studies from organisations such as Lex Vehicle Leasing, Metropolitan Police and George Wimpey Construction on their real-life experiences of outsourcing projects. You will also be able to hear the views of specialist consultants, lawyers and key solutions providers.
At its core, the conference will focus on the identification of the business model that may be best for you - and on how best to understand the vendor market place, to better take your outsourcing proposition “to market”.
You can take advantage of the latest practical strategies presented by leading practitioners to make the outsourcing process and decisions easier. You will also gain valuable insights on all aspects of managing complex relationships with outsourcing partners.
Enterprise Outsourcing Decisions
24 - 26 March
Hyatt Regency Atlanta, 265 Peachtree St, NE Atlanta, Ga 30303, USA
Outsourcing is no longer just a hot topic or over-hyped term; it's a necessity. IT and business executives need to understand and evaluate the potential risks and rewards of outsourcing. Is cost still the main reason for outsourcing? What aspects of your business should you outsource - the critical or non-critical business functions? How do you continue to maintain control of your organization while outsourcing? Enterprise Outsourcing Decisions delivers answers to these questions and more for companies already outsourcing or still in the decision-making process. Learn how to achieve greater ROI from your investments, negotiate outsourcing contracts, make smart offshore outsourcing decisions, choose the right vendors and set your sourcing strategy.
IT Outsourcing Conference 2004 France
30 March
Hôtel Royal Monceau, 37, avenue Hoche - 75008 Paris, France
Please note, this conference will be conducted in French.
Outsourcing: Strategies and Risks
30 - 31 March
30 March - Ritz Carlton, 1700 Tysons Blvd, McLean, VA 22102
31 March - Le Royal Meridien King Edward, 37 King Street East, Toronto, Canada
Outsourcing, and especially offshore outsourcing fueled by the impact of labor arbitrage, has caused a paradigm shift in how companies operate and how they strengthen their competitive advantage. However, outsourcing is changing, and its strategic, high-impact opportunities are now accompanied by global complications and significant risks.
This seminar brings you need-to-know information and critical thinking on how to approach these outsourcing and offshore risks from a structural and legal perspective. These experts will demonstrate their points using case study examples of offshore, human resources, and finance and accounting outsourcing initiatives.
FEBRUARY 2004
Beyond the First Offshore Experiences
05 February
120 Aldersgate Street, London, UK
How to increase your offshoreability to achieve optimal balance between onshore and offshore IT development.
CallCentre World 2004
10 - 12 February
Estrel Convention Centre, Berlin, Germany
German call centre exhibition and conference.
Note: Conference is run in German. Exhibition runs from 10.02.2004 to 11.02.2004.
The 2004 Outsourcing World Summit
23 - 25 February
Disney's Yacht & Beach Club Resorts, Lake Buena Vista, FL, USA
this Summit is in its seventh year, and is the leader in advancing outsourcing as a management discipline. It is the one event that successfully brings executives, managers, consultants and providers together for a once-a-year learning experience examining outsourcing’s latest developments and future trends.
Successful Business Process Outsourcing Strategies
25 - 26 February
Hilton, Amsterdam, Netherlands
By attending, you will hear innovative corporations discuss the following issues: Identify the best time in your improvement life-cycle to embark on BPO, Assess the critical factors for you to consider when selecting a BPO provider, Exploit the new market opportunities provided by BPO, Forecast the future viability of BPO for your organisation.
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